Return Policy

Overview

Labeldealer ("we," "our," or "us") is committed to providing high-quality online music tutoring services. This Return Policy outlines the terms and conditions for refunds, cancellations, and returns of our services. Please read this policy carefully before making a purchase.

Service Nature

Our services consist of online music tutoring sessions, which are delivered digitally through video conferencing platforms. As these are services rather than physical products, our refund policy is designed to accommodate the unique nature of digital educational services.

Cancellation Policy

You may cancel a scheduled lesson session up to 24 hours before the scheduled start time without penalty. Cancellations made less than 24 hours before the scheduled session may be subject to a cancellation fee or forfeiture of the session, depending on the circumstances and instructor availability.

To cancel a session, please contact us at chat@labeldealer.world or call +1 (916) 304-2526 at least 24 hours in advance.

Refund Eligibility

Refunds may be available under the following circumstances:

Pre-Paid Lesson Packages: If you have purchased a package of lessons and have not yet used any sessions, you may request a full refund within 7 days of purchase.
Unused Sessions: For pre-paid packages, unused sessions may be eligible for a prorated refund if cancellation is requested within 30 days of purchase and no sessions have been completed.
Service Issues: If we are unable to provide the scheduled service due to technical issues on our end or instructor unavailability, you will receive a full refund or credit for the affected session.
Instructor Changes: If your assigned instructor becomes unavailable and we cannot provide a suitable replacement, you may request a refund for unused sessions.

Non-Refundable Items

The following are generally not eligible for refunds:

Completed lesson sessions that have been delivered
Digital materials or resources that have been accessed
Services cancelled less than 24 hours before the scheduled time without valid reason
Refund requests made more than 30 days after purchase
Services that have been partially used in a package

Refund Process

To request a refund, please follow these steps:

Contact us at chat@labeldealer.world or call +1 (916) 304-2526
Provide your account information and purchase details
Explain the reason for your refund request
Allow 5-10 business days for processing

Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

Credit Policy

In some cases, instead of a refund, we may offer account credits that can be used toward future lessons. Credits are valid for 12 months from the date of issuance and cannot be transferred or exchanged for cash.

Special Circumstances

We understand that exceptional circumstances may arise. In cases of medical emergencies, family emergencies, or other significant life events, we will work with you on a case-by-case basis to find an appropriate solution, which may include refunds, credits, or rescheduling options.

Dispute Resolution

If you are not satisfied with our resolution of a refund request, please contact us to discuss your concerns. We are committed to finding fair solutions for all parties involved.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Contact Information

For questions about returns, refunds, or this Return Policy, please contact us:

Email: chat@labeldealer.world

Phone: +1 (916) 304-2526

Address: 2212 Muratura Way, El Dorado Hills, California 95762, USA